Refund Policy
Last updated 2 August 2026 · part of our Terms of Service
In one line
Cancel whenever you like. On an annual plan you get every whole unused month back. On a monthly plan you keep access to the end of the month you have paid for.
Cancelling
You can cancel at any time, yourself, from the billing portal in your account. You do not have to email us, ask permission, or give a reason. Your subscription stays active until the end of the period you have already paid for.
Monthly plans
Your subscription runs to the end of the month you have paid for, and nothing is refunded. The amount is small and the next cancellation is never more than a month away.
Annual plans
Refunded pro-rata for every whole unused month. Cancel in March on a plan that started in January and you are refunded for the ten months you will not use.
Nothing is deducted for a Learning Start consultation you have already had. If you used it, you used it — we are not going to invoice you for it on the way out.
Your records do not leave when you do
After you cancel, your account stays readable in export-only mode for twelve months. You cannot open lessons, diagnostics or consultations, but you can sign in and print the full learning record for every learner, at no cost. A banner tells you the date it closes.
Twelve months is not arbitrary. A home-education registrar works on an annual cycle and can ask about a year that has already finished — you should never be caught out because you stopped subscribing in March.
Your rights we cannot take away
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing on this page limits them. Services must be supplied with due care and skill, be fit for the purpose we said they were for, and be supplied within a reasonable time.
If we fail one of those you may be entitled to a refund, a re-supply, or compensation for reasonably foreseeable loss — and for a major failure you may cancel and seek a refund, whatever this page says.
If something has gone wrong
Tell us before you tell anyone else — we would rather fix it. Email admin@parksydeltd.com or call 0467 937 659. If we cannot resolve it between us, you can take it to the Queensland Office of Fair Trading or the ACCC.
ParkSyde Life Pty Ltd · ABN 14 678 837 468 · Terms of Service · Privacy