Refund Policy
Last updated 2 November 2026 · part of our Terms of Service
In one line
Cancel whenever you like. On a monthly plan you keep access to the end of the month you have paid for. On an annual plan your access ends with the current month of your plan year, and every whole month after that is refunded. A weekly plan runs to the end of the week you have paid for; change your mind in its first 14 days and what you have paid comes back.
Cancelling
You can cancel at any time, yourself, from the billing portal in your account. You do not have to email us, ask permission, or give a reason. A monthly plan stays active until the end of the month you have paid for. An annual plan stays active until the end of the month of your plan year that you cancel in, and the rest of the year is refunded (below). A weekly plan runs to the end of the week you have paid for.
The first week to try it
A family's first subscription starts with seven days to try it, and nothing is charged until day 8. Cancel before the seven days end and nothing is charged at all, so there is nothing to refund.
Monthly plans
Your subscription runs to the end of the month you have paid for, and nothing is refunded. The amount is small and the next cancellation is never more than a month away.
Weekly plans
A weekly plan runs to the end of the week you have paid for, and nothing is refunded — the next cancellation is never more than a week away. But the first 14 days are for changing your mind: tell us within 14 days of your first weekly payment and what you have paid comes back, one email, no questions.
Annual plans
Refunded pro-rata for every whole unused month. When you cancel, your access runs to the end of the month of your plan year you are in, and every whole month after that is refunded. The months are counted from the day your plan started, not by the calendar.
For example, on a plan that started on 1 January, cancel on 10 March and your access runs to 31 March. The nine months from April to December are refunded: nine twelfths of what you paid for the year. Cancel in the last month of your plan year and it simply ends on its anniversary, with nothing left to refund.
You do not have to ask for the refund. We are told when you cancel, and a person at ParkSyde sends it to the card you paid with. If you change your mind before your access ends, turn the plan back on from your account: the plan carries on as before, and nothing is refunded.
The same on both plans, Learning and Learning + Consultation. On Learning + Consultation, nothing is deducted for a Learning Start consultation you have already had. If you used it, you used it — we are not going to invoice you for it on the way out.
Your records do not leave when you do
After you cancel, your account stays readable in export-only mode for twelve months. You cannot open lessons or diagnostics, or use an included consultation, but you can sign in and print each learner's learning record, at no cost. A banner tells you the date it closes.
Twelve months is not arbitrary. A home-education registrar works on an annual cycle and can ask about a year that has already finished — you should never be caught out because you stopped subscribing in March.
Your rights we cannot take away
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing on this page limits them. Services must be supplied with due care and skill, be fit for the purpose we said they were for, and be supplied within a reasonable time.
If we fail one of those you may be entitled to a refund, a re-supply, or compensation for reasonably foreseeable loss — and for a major failure you may cancel and seek a refund, whatever this page says.
If something has gone wrong
Tell us before you tell anyone else — we would rather fix it. Email admin@parksydeltd.com or call 0467 937 659. If we cannot resolve it between us, you can take it to the Queensland Office of Fair Trading or the ACCC.
ParkSyde Life Pty Ltd · ABN 14 678 837 468 · Terms of Service · Privacy